Lean Practitioner Certification for Service Industry

(For IT, ITES, Service Industry and Business Processes of Manufacturing Companies)
Date: 13-16th February 2018
At Delhi International Airport, New Delhi

In today’s competitive market environment, companies in manufacturing and service industry, have applied Six Sigma, Lean and TPS approach successfully to improve productivity, reduce rejections and gain competitive advantage.

However, the business scenario today is changing at a much rapid pace. The Lean Approach to Process Excellence is a 4 Days intensive course, at Delhi Airport Training Facility is designed to present an approach which can be applied to varied business scenarios to deliver improvement in Effectiveness, Efficiency and Business Results through involvement of Teams.

During the program participants will get opportunity to visit the Gemba at Delhi International Airport and get first hand experience on how 5S, KAIZEN, Continuous Improvement, Service Excellence, Customer Response Management is being implemented in a diverse and challenging environment.

Course Description

BMGI’s four-day Transactional Lean workshop is designed to help Six Sigma practitioners, and others in a transactional specific environment, learn the principles of Lean and integrate them with the organization’s current process improvement methodology to accelerate change. It provides a comprehensive introduction to Lean specifically for transactional environments.

The class combines lectures with simulation exercises to give participants the chance to experience how processes interact and understand how implementing Lean principles can positively affect a service environment. In the classroom, participants use these simulations to produce ideal conditions that allow them to meet customer expectations for on-time delivery, lead time and profitability. Each Lean principle is covered in detail, using real life examples and case studies from successful Lean implementations.

This class also sets the stage to implement SCORE™, BMGI’s proven methodology for running Lean Kaizen Events. By the end of the week, participants are ready to walk through a complete Lean implementation plan from start to finish.